Product Name: BZ Pillar Jib Crane
Basic parameters: BZ3t-6m-9m
Country: Philippines
On August 27, 2024, we received an inquiry from a customer who wanted to buy a jib crane. Basically, we could quote directly. Then we communicated with the customer through WhatsApp, asking about the purpose and power supply voltage, etc. The customer said that he didn’t know these things. They were purchasing for others, and the specific product requirements needed to be confirmed with the boss. The project is currently in the proposal stage, and we need to send the quotation as required. Two weeks later, we received feedback from the customer that the buyer needed to know some detailed load diagrams and product weights, and then asked for product foundation drawings and delivery dates.
Because it is close to the end of the year, there are many orders and production is tight. The customer told us that the project has been approved and that he will communicate about procurement matters by email. Although the product value is not large, more than ten people will be copied to each email, which makes us feel nervous and stressed. Faced with the customer’s inquiries and requests for price reductions, we explained tirelessly, impressed the customer with professional knowledge and high-quality service attitude, and finally got the order. Due to the long communication time in the early stage, production could not be accelerated much. The customer contacted us and asked us to send the foundation part by air first, so that they can install it immediately after receiving the main structure of the cantilever crane. At present, the goods have been arranged to be sent by sea and air.
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