Product Name: SNHD European Type Single Girder Overhead Crane
Load Capacity: 2t
Lifting Height: 4.6m
Span: 10.4m
Country: Australia
On September 10, 2024, we received an inquiry from a customer through the Alibaba platform, and the customer asked to add WeChat for communication. The customer wanted to buy a puente grúa monorraíl. The customer’s communication efficiency is very high, and he always communicates instantly through video or voice when encountering problems. After three or four days of WeChat communication, we finally sent a quotation and drawings. A week later, we took the initiative to ask the customer about the progress of the project. The customer said that there was no problem and that the information had been shown to the boss. Subsequently, the customer raised some new questions and communicated intermittently in the next few days. The customer said that he was ready to find an installation team to look at the drawings and make installation plans. We thought at the time that the customer had basically decided to buy because they had already started looking for an installation team and had almost no reason to turn to other suppliers.
However, in the next two weeks, the customer still raised new questions, and technical discussions were almost carried out every day. From bolts to every detail of the bridge crane, the customer asked very carefully, and our technical engineers also constantly modified the drawings.
The customer expressed great satisfaction and said he would buy it. During this period, because we were busy receiving foreign customers to visit the factory, we did not communicate with the customer for ten days. When we contacted them again, the customer said that they planned to choose Kinocrane’s bridge crane because they thought the other party’s design was better and the price was lower. To this end, we provided the customer with photos of customer feedback from previous successful deliveries in Australia. The customer then asked us to provide the contact information of our old customers. It is worth mentioning that our old customers are very satisfied with our products. After several revisions of the drawings and technical discussion meetings, the customer finally confirmed the order and completed the payment.
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